Metro Parks Cancellation Policy Cancellations Prior to: 30 days of reservation = 90% refunded 14-29 days of reservation = 25% refunded 13 days or less of reservation = 0% refunded *Reservations cannot be switched to other dates without a fee. *Refunds are not available for rain or bad weather conditions unless the facility is unavailable. *Reservations placed before August 8, 2023 can only be cancelled by emailing [email protected] or calling 614-891-0700 M-F 9am-1pm.